One platform. Two powerful tools. Combine comprehensive engagement surveys with eNPS pulse tracking to truly hear your people — and turn every signal into action.
Schedule a DemoSMECHO is Second Mountain Consulting's employee voice platform built for organizations that want more than data — they want answers. By combining deep engagement diagnostics with lightweight eNPS pulse tracking, SMECHO gives HR and leadership a complete, real-time picture of workforce health.
Use it together for maximum insight, or independently based on your current priorities. Both modules share the same privacy infrastructure, unified dashboard, and action-planning engine.
40–60 research-backed questions across 8–12 dimensions. Full anonymity. Actionable heatmaps and AI-powered recommendations.
The single most powerful loyalty metric. Track promoters vs detractors quarterly. Benchmark against industry peers.
Comprehensive measurement with research-backed questions and actionable insights
40–60 scientifically validated questions across 8–12 engagement dimensions grounded in organizational psychology research.
Advanced k-anonymity protection ensures no individual can be identified. Reports only generated when k≥5 responses per group.
Responsive surveys optimized for every device. Employees complete in 15 minutes on phone, tablet, or desktop — anytime, anywhere.
Interactive dashboards with engagement scores, heatmaps, and trend analysis. Filter by department, location, tenure, or any custom segment.
Qualitative insights through optional open-ended questions. AI-powered sentiment analysis identifies recurring themes automatically.
Compare results against industry benchmarks and track improvement over multiple survey cycles with historical trend analysis.
Our surveys cover critical engagement dimensions: leadership, growth, recognition, wellbeing, autonomy, purpose, and culture. Questions use validated 5-point Likert scales for reliable, comparable measurement.
Engagement scores broken down by dimension — so you know exactly where to act
Our AI analyses results and surfaces prioritised action recommendations — focus on high-impact, low-score areas first to maximise ROI.
We use k-anonymity technology to ensure complete anonymity. Individual responses are never exposed — results are only shown when there are at least 5 responses in a group.
All survey data encrypted in transit and at rest
IP addresses and identifiers fully anonymised
Results displayed only when k≥5 per segment
The single most powerful metric for measuring employee loyalty and advocacy
Measures how likely employees are to recommend your organisation as a place to work. Score ranges from -100 to +100.
Unhappy employees at risk of leaving who may damage your employer brand through negative word-of-mouth.
Satisfied but unenthusiastic. Vulnerable to competitive offers and neutral about recommending.
Loyal enthusiasts who actively recommend your company and contribute to a positive, high-performing culture.
Follow-up: "What is the primary reason for your score?"
Subtract the percentage of Detractors from the percentage of Promoters.
Passives count toward total respondents but do not affect the score directly.
Where does your eNPS stand against global standards?
Global average eNPS typically ranges from +10 to +30. Scores above +50 indicate exceptional employee advocacy.
Track eNPS monthly or quarterly to identify trends and measure the impact of your initiatives.
Visualise score changes over time and correlate with organisational events and HR actions.
Break down eNPS by department, location, tenure, role, or any custom demographic.
Get notified when scores drop below thresholds or specific segments show concerning trends.
Empower leaders with team-level eNPS data and tailored improvement recommendations.
Convert insights into structured action plans with built-in progress tracking and accountability.
Research shows eNPS strongly correlates with employee retention, productivity, customer satisfaction, and business growth. A 10-point increase can reduce voluntary turnover by up to 25%.
Launch your first survey or eNPS pulse in days, not months. Get actionable insights your leadership team will act on.
Schedule a DemoTrack trends without survey fatigue
The follow-up unlocks root causes
Transparency builds trust
Show employees their voice drove change
From setup to action in six structured steps
Customise question sets and eNPS cadence for your organisation
Configure segments, anonymity groups, and automated scheduling
Employees respond via mobile-optimised, anonymous survey link
AI scores dimensions, surfaces themes, and flags at-risk segments
Executive and manager dashboards delivered in real time
Prioritised recommendations with built-in action planning tools
SMECHO delivers its greatest value when the Engagement Survey and eNPS are used together. The engagement survey tells you what drives sentiment; eNPS tracks whether those drivers are improving. Together they create a continuous feedback loop that turns data into a genuine competitive advantage.
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